How do I track my order?
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Once your order ships, we email a tracking link. You can also contact our team and we will provide the latest carrier updates.
What is your return & refund policy?
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Returns are accepted within 30 days of delivery for unworn items with tags intact. Refunds are issued to the original payment method after inspection.
How do I choose the right size?
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Each product page includes a detailed size guide. For tailored fits, compare measurements to a similar garment you already own.
Which payment methods do you accept?
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We accept major credit cards, debit cards, and secure digital wallets. All transactions are encrypted and SSL protected.
How can I contact Velvet Lane?
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Email us at [email protected] or call +1 (845) 957-2120 during business hours.
Can I change or cancel my order?
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We process orders quickly. Contact us as soon as possible and we will do our best to update or cancel before it ships.
What if an item is out of stock?
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Limited pieces restock seasonally. Check the product page for availability or reach out and we will suggest a comparable style.
