Order processing times
Orders are processed Monday through Friday. Most orders leave our fulfillment center within 1–2 business days. Orders placed after 2 PM Eastern Time, on weekends, or on holidays will begin processing the next business day.
Shipping policy
Transparent, reliable delivery for every Velvet Lane order
We aim to make shipping feel as effortless as your wardrobe upgrade. Below you’ll find our processing times, domestic delivery estimates, and the information we need to keep your shipment secure and on schedule.
Secure checkout & SSL protected
Tracking sent by email
Domestic shipping timelines
We currently ship within the United States. Standard delivery typically arrives within 3–7 business days after processing. Expedited services, when available at checkout, arrive within 2–3 business days.
Possible delays
Weather events, carrier interruptions, or peak shopping periods can occasionally extend delivery estimates. If your shipment is delayed, we’ll keep you informed with the latest tracking information.
Shipping rates & tracking
Shipping rates are calculated at checkout based on destination, carrier, and order size. Once your order ships, you’ll receive an email with a tracking number so you can follow delivery progress in real time.
Address accuracy
Please verify your shipping address at checkout. Velvet Lane is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you need to update an address, contact us immediately after placing your order.
Need help?
For shipping questions or order support, reach our customer care team Monday–Friday, 9 AM–6 PM Eastern Time.